Returns Policy

At Exqiro, we understand that sometimes returns are necessary. We are committed to ensuring a smooth and hassle-free returns process for our customers.

Initiating a Return

If you need to return an item, please contact our support team through our “Contact Us” page within 180 days of receiving your product. For a quicker resolution, please include the following information in your communication:

• Name on the Order
• Order Number
• Detailed Description of the Problem
• Photos Illustrating the Issue
• Your Preference: Replacement or Refund

Please note that we are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or ordering mistakes. We advise reviewing your order thoroughly before completing your purchase.

Return Policy Details

• Eligibility:
  We accept returns for non-sale items within 180 days of receiving your order. Items must be returned in their original condition: unwashed, unworn, with tags attached, and accompanied by the original sales receipt.
• Return Shipping:
  We offer free returns for damaged or defective products. We accepted exchanges for damaged or defective products.
  Return Cost: $0.00

Returns Procedure

1. Contact Us:
   Email us at support@exqiro.com or use our “Contact Us” page to request a return. Once approved, you will receive the return address.
2. Prepare Your Return Package:
   Include a printout of your purchase confirmation email with all items being returned.
3. Ship the Package:
   Use your local post office or a courier service to send the package to our warehouse. Please provide us with the tracking number from the courier or post office.
4. Confirmation:
   Once we receive your returned items, you will receive an email confirmation. We will notify you via email regarding the approval or denial of your refund request.

Need Assistance?

Your satisfaction is our top priority. If you have any questions or require further assistance, please do not hesitate to reach out:

• Store Address: 2332 S Walnut St, Springfield, IL 62704, US
• Business Address: S106 Vinhome Smart City, Tay Mo, Nam Tu Liem, Ha Noi, Viet Nam
• Email: support@exqiro.com
• Phone: +1 (323) 484-8220
• Support Hours: 8:00 AM – 5:00 PM (EST) (Mon – Fri)

Thank you for shopping with Exqiro. We’re here to help ensure that your experience is as smooth as possible.